At Active Kids Nursery Hove we believe that children have the right to be treated with respect and to be safe from any abuse in whatever form.

Active Kids Nursery Hove is committed to providing an environment which ensures all children are safe from harm and neglect and will respond to any such suspicion following the policies and procedures set out below. Our aim is to ensure all children who come here receive the highest level of care, provision and education and we work together with external agencies and parents to ensure the safety of all children and provide a safe environment for all. Children have the right to be treated with respect and to be safe from any abuse in whatever form.

At ActiveKids we believe that we have a strong partnership with our parents and an open door policy to discuss any matters arising.

There are times we appreciate as a parent you may feel frustrated, therefore in the event that a parent starts to act in an aggressive or abusive way at the nursery, our policy is to:

  • Direct the parent away from the children and into a private area such as the staff room, a senior member of the team will do this.
  • Ensure that a second member of staff be in attendance, where possible whilst ensuring the safe supervision of the children
  • Act in a calm and professional way, asking the parent to calm down and make it clear that we do not tolerate aggressive or abusive language/behaviour
  • Contact the police if the behaviour does not diffuse
  • Once the parent calms down, the member of staff will then listen to their concerns and respond appropriately
  • An incident form will be completed detailing the time, reason and action taken
  • With incidents like this staff may require support and reassurance following the experience, management will provide this and seek further support where necessary
  • Management will signpost parents to further support if applicable.
  • If the abuse is over the phone, the staff member taking the call needs to pass the phone across to the manager in charge that day. The manager in charge will need to listen to the parent and record the details asking them in a clear and calm manner to calm down. If the parent refuses to do so you can make it clear you will be putting the phone down and they are welcome to call back when they have settled down.

No member of the ActiveKids team needs to tolerate verbal/ Physical abuse from a parent and we ask that you respect this and aim to keep calm when talking to a staff member and for staff to do the same when talking to a parent.

Types of behaviour that will not be tolerated include:

  • Shouting at a staff member either in person or over the phone
  • Physically intimidating a member of staff/ parent or child
  • The aggressive use of hand gestures
  • Threatening behaviour
  • Swearing
  • Using abusive/ offensive language
  • Any physical touching
  • Any racist/ sexual unwanted comments

Here at Active Kids we aim to make the nursery accessible to all children and families. We ensure an environment that is available to everyone and reflects the children we have in the setting along with the wider community.

There are a variety of factors as a setting we need to take into account when deciding if a child can be offered a place in the nursery including:

  • Availability of places, taking into account the staff/child ratios, the age of the child and the registration requirements
  • When the application is received (extra weight is given to those who have been on the waiting list the longest)
  • The nursery’s ability to provide the facilities for the welfare of the child, including appropriate staffing arrangements
  • Extenuating circumstances affecting the child’s welfare or the welfare of his/her family.

We operate an inclusion and equality policy alongside a Special Educational Needs and Disability policy and ensure that all children have access to nursery places and services irrespective of their gender, race, disability, religion or belief or sexual orientation of parents. We welcome all families within the setting and provide the appropriate support as needed.

Prior to a child attending nursery, parents must complete and sign a contract and registration form.  These forms provide the nursery with personal details relating to the child. For example, name, date of birth, address, emergency contact details, parental responsibilities, dietary requirements, collection arrangements, fees and sessions, contact details for parents, doctor’s contact details, allergies, parental consent, password for collection and vaccinations etc. They also make the parents aware of their obligations within the setting.

Here at ActiveKids we are registered to accept government funding and offer limited free places for two, three and four year olds (including 30h Government funding)for the sessions specified by the local authority. We also offer funded places that carry a small charge attached to them, ensuring many families can access the quality childcare we aim to provide. Please note for admissions for the free nursery education we have a termly intake, beginning the term following your child’s second/third birthday.

Please Note:

All Fees must be paid monthly in advance.

We regret that no refund can be given for non-attendance.

We require one month written notice that your child will be leaving or decreasing sessions.

If you wish to increase sessions the nursery will attempt to provide this as soon as sessions are available. 

Registration and Administration Fee £30 (Non-refundable) 

A 5% sibling discount will apply to older child’s fees 

Fees not paid promptly, on the first day of each month are subject to 5% surcharge (if not paid within 5 working days), and the nursery reserves the right to immediately offer the place to another child if notification of absence is not received.


A full time child will receive a 2.5% discount on their fees


Separated Parents

When parents separate it is a difficult situation for all concerned. Here at ActiveKids we understand that emotions run high and this policy lays out how the nursery will support the child and their family within the nursery. We feel this policy will support all parties in this difficult time including our team. We are unable to stop a parent collecting a child who has parental responsibility, unless there is a court order in place that prevents that parent from doing so.

Parental responsibility

While the law does not define in detail what parental responsibility is, the following list sets out the key roles:

  • Providing a home for the child
  • Having contact with and living with the child
  • Protecting and maintaining the child
  • Disciplining the child
  • Choosing and providing for the child’s education
  • Determining the religion of the child
  • Agreeing to the child’s medical treatment
  • Naming the child and agreeing to any change of the child’s name
  • Accompanying the child outside the UK and agreeing to the child’s emigration, should the issue arise
  • Being named on a birth certificate
  • Being responsible for the child’s property
  • Appointing a guardian for the child, if necessary
  • Allowing confidential information about the child to be disclosed.



If the parents of a child are married to each other at the time of the birth, or if they have jointly adopted a child, then they both have parental responsibility. Parents do not lose parental responsibility if they divorce, and this applies to both the resident and the non-resident parent.

This is not automatically the case for unmarried parents. According to current law, a mother always has parental responsibility for her child. A father, however, has this responsibility only if he is married to the mother when the child is born or has acquired legal responsibility for his child through one of these three routes:

By jointly registering the birth of the child with the mother

By a parental responsibility agreement with the mother

By a parental responsibility order, made by a court.

During the registration process we will ask on the child registration form who does or does not have parental responsibility as this will avoid difficult situations that may arise at a later date.

At ActiveKids we request that all details are logged on the child registration form. If a parent does not have parental responsibility, or has a court order in place to prevent this, the nursery needs a copy of this documentation for the child’s records.

If a child is registered by one parent of a separated family, ActiveKids requests that all details relating to the child and other parent are disclosed wherever possible, e.g. court orders, injunctions. This will allow the nursery to have all the appropriate information in order to support the child fully.

The nursery will:

  • Ensure the child’s welfare is paramount in all operations relating to their time within the nursery
  • Comply with any details of a Court Order where they are applicable to the nursery’s situation, provided the nursery has seen a copy/has a copy attached to the child’s file
  • Provide information on the child’s progress within the nursery to both parents
  • Invite both parents to nursery events, including parental consultations and social events – however if it is believed too much conflict will arise the best interests of the child will be put first.
  • Ensure any incident or accident within the nursery relating to the child is reported to both parents as soon as possible
  • Ensure that all matters known by the staff pertaining to the family and the parent’s separation shall remain confidential
  • Ensure that no member of staff takes sides within the separation and treats both parents equally and with due respect.
  • The nursery cannot restrict access to any parent with parental responsibility unless a formal Court Order is in place. We respectfully ask that parents do not put us in this position.


We ask parents to:

  • Provide us with all information relating to parental responsibilities, Court Orders and injunctions
  • Update information that changes any of the above as soon as practicably possible
  • Work with us to ensure continuity of care and support for your child
  • Not involve nursery staff in any family disputes, unless this directly impacts on the care we provide for the child
  • Talk to the manager/key person away from the child when this relates to family separation in order to avoid the child becoming upset. This can be arranged as a more formal meeting or as an informal chat
  • Not ask nursery to take sides in any dispute. We will only take the side of your child and this will require us to be neutral at all times.



Sharing information and data protection


As a nursery we have to collect data on children, staff and parents in order to operate and comply with statutory obligations. All data will be stored in a safe and secure manner, with particular attention for sensitive personal data. Only members of management have access to this type of data.


We have a duty of care to ensure all children, visitors, staff and parents feel safe, secure and their welfare is protected, this may mean at times sharing information with other agencies. The data protection Act 1998 sets clear guidelines in relation to sharing information. As a nursery we follow and adhere to all these guidelines and rules; however there are times where we are required to share information if it is for the welfare of a child. We ask for your permission to share information in our registration forms. This allows us to get extra support quicker where needed. We will consult parents on any information shared, unless we feel this may put a child in significant harm then safeguarding policies override this request.

All parents have the right to access any personal information we have stored on their child, also to request changes are made if information has changed.

Here at ActiveKids we are open from 8am till 6pm. Within those times we run a full day session, a morning and afternoon session or a school day session, along with EYFE sessions. Morning sessions are 8am-1pm and Afternoon 1pm – 6pm, with school day being 8-3.30pm. (Other times are only to be agreed with the manager/ person in charge)

Children are not permitted to be dropped off early or collected late unless pre agreed.

All families and children will be welcomed to the setting on arrival. Parents must ring the door to gain entry to the building and should not allow another parent in unless seen by a member of staff. A member of the senior team or a level 3 qualified staff member (with permission from management) will open the door to the parents, no other staff members are permitted to open the door, where possible you should always open the door with another practitioner in the room to ensure safely of staff and children.

Upon a child’s arrival once greeted or said goodbye too, staff will ensure the child is signed into the building on arrival and signed out again on collection.

Parents must ensure they inform a staff member of any changes to the child’s day including but not exclusive of medication, sickness or different person collecting. If a different person is collecting at the end of the day it is important their name is recorded along with the password and other features that will support the staff on collection. Parents must also ensure they inform staff of any existing injuries and ensure they complete the relevant forms.

At the end of the sessions as the nursery starts to quiet down for sleep or collection we will often join the rooms together. Therefore a child may be collected from the baby gym, garden or main nursery room. 

Visitors: Visitors need to be signed in and out of the building on the designated sheet. A member of the staff team will need to accommodate them at all times, unless prior agreement for them to be in the nursery unattended has been given.  


Late Collection/ Non collection

We understand where there are times busy parents may be running late. We therefore ask that the following procedures are followed to ensure we do not activate our non-collection policy.

We ask where possible parents arrive 5 minutes before the end of each session so staff are able to provide full feedback. If you know you are running late for any reason

We ask that you:

  • Call the nursery as soon as possible to advise of the situation
  • If more than 10 minutes we ask that you organise a designated person to collect your child wherever possible, then you need to inform the nursery of this person’s identity so the nursery can let the child know of the changes. This will help to reduce or eliminate the distress that may be caused by this situation
  • If the designated person is not known to the nursery staff the parent must provide a detailed description of this person, including their date of birth where known. This designated person must know the individual child’s safety password in order for the nursery to release the child into their care. This is the responsibility of the parent.

In the instance of a child not being collected from the nursery morning or afternoon and no contact made after 30 minutes has been allowed for lateness, the following procedure may be initiated by staff:

  • Inform the nursery manager that a child has not been collected
  • The manager will check for any information regarding changes to normal routines, parents’ work patterns or general information. Emails will also be checked. If there is no information recorded, the parents will be contacted on the numbers provided for their mobile, home or work. If this fails the emergency contacts will then be contacted as per the child’s records
  • The manager/staff member on duty in charge and one other member of staff must stay behind with the child (if it falls outside normal operating hours). During normal operating times, staff ratios must be met and planned for accordingly
  • If the parents still have not collected the child, the manager will telephone all contact numbers available until contact is made. These calls need to be logged on a full incident record.
  • In the event of no contact being made after one hour has lapsed, the person in charge will ring the Emergency Duty number if out of hours or Front door families if within working hours and advise them of the situation
  • The two members of staff will remain in the building until suitable arrangements have been made for the collection of the child.
  • The child’s welfare and needs will be met at all times and to minimise distress staff will distract, comfort and reassure the child during the process
  • In order to provide this additional care a late fee may be charged at the managers request of £5 per 20 minutes

Adults arriving under the influence of alcohol or drugs

  • The nursery’s prime focus is the care and safety of the children it cares for. All procedures are written with this in mind.
  • Therefore if an adult arrives to collect a child, whether this is the parent/carer or another designated and they are deemed to be under the influence of alcohol or drugs, the senior member of management on duty will assess whether the child’s safety and welfare may be impacted if released into this person’s care.
  • The decision will be discussed with the adult and where required an additional named adult will be contacted to collect the child or this will be referred to the Front door families’ team if this is not possible. During this time the child will be cared for by another member of staff so they are able to remain calm and engaged in play.
  • Where an adult is deemed unsuitable to drive due to suspected alcohol or drugs consumption, and may endanger themselves and others if they do, the nursery will call the police and endeavour to prevent this individual from getting back into the vehic

Care of Pets Policy

Pets can help meet the emotional needs of children and adults. Caring for pets also gives children the opportunity to learn how to be gentle and responsible for others and is part of their educational programme.

By looking after and caring for pets within the nursery playrooms we aim to provide our children/young people with the skills to encourage them to become Responsible Citizens, Effective Contributors, Successful Learners and Confident Individuals via teaching them how to play and look after another living thing.

It is nature of the setting that we will naturally invite children to come in with their pets and share this experience with their peers. We understand that this may not be always planned activity, however as soon as we know that any pet will be visiting we will inform parents with the sign on the door on the day pet are in.

Procedures for keeping pets on the Nursery premises

  • Any pet on the premises must be suitable and safe for the nursery setting.
  • Before any pets can be brought to the nursery Senior Staff will ensure that there are no children within the nursery setting who may have an allergy to the animal.
  • Pet will be in the controlled environment supported by the ‘pet owner’
  • The daily routine of children may adapt around the visiting pet, such as taking a dog for a walk, or making sure children are taken into room where the pet be in small groups, such as handling guinea pigs…
  • If a pet is a nursery pet, regular cleaning of the pet will take place to ensure hygiene of both the pet and children/staff. Waste will be disposed of in a suitable manner and protective clothing will be worn at all times whilst cleaning the pet or its home. This will be recorded to ensure staff are aware and the pet cleaned regularly.
  • After handling any pets ALL staff and children must wash their hands with water and soap and staff must closely monitor this is in place
  • Food for the pet must be stored high up and out of reach from the children
  • Children must be supervised around the pet to ensure they are not putting fingers in mouth, feeding the pet inappropriate food or letting it out.
  • When out of its home staff must support all children to be gentle with the pet, remaining clam and safe

Here at ActiveKids we believe that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that at all times you will be happy with the service provided and that you might like to voice your appreciation to the staff concerned.

However we also understand there may be times where you wish to express a concern. All concerns/ complaints will be dealt with professionally and promptly to ensure that any issues arising from these complaints are handled effectively and to ensure the welfare of all children. We welcome you to provide feedback on any concerns you may have at any point in your child’s journey with us here at ActiveKids to ensure we can deal with them as quickly and effectively as possible.

In case of a complaint relating to child protection, please refer to the Safeguarding Policy. These will always be taken seriously with prompt action, but do have a different pathway to follow due to the serious nature of the concern/complaint.


We welcome any suggestions from parents on how we can improve our services; we invite all parents to take part in a questionnaire on the setting 6 monthly to ensure the service you and your child receive is of exceptional quality. We give prompt and serious attention to any concerns that you may have by following our complaints procedure as outlined below:

Concern/ Complaints procedure

Stage 1

If any parent should have cause for complaint or any queries regarding the care or early learning provided by the nursery they should in the first instance take it up with the child’s key person or a senior member of staff/room leader.  They will ensure action is taken immediately and look to rectify any concerns you have

Stage 2

If the issue remains unresolved or parents feel they have received an unsatisfactory outcome, then these concerns must be discussed with the nursery manager or if felt more appropriate presented in writing.  The manager will then investigate the complaint, completing a complaints form (see attached) and report back to the parent within five working days.

(Most complaints are usually resolved informally at stage 1 or 2)

Stage 3

If the matter is still not resolved, a formal meeting will be held between the manager, parent to ensure that it is dealt with comprehensively. A record of the meeting will be made along with documented actions. All parties present at the meeting will review the accuracy of the record, sign to agree and receive a copy, which will signify the conclusion of the procedure. Any staff involved may be subject to a disciplinary and the disciplinary policy will be followed.

Stage 4

If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted.

Parents are made aware that they can contact the above in all stages of complaints and are given information on how to contact them.

A record of complaints/ concerns will be kept in the nursery.  The record will include the name of the complainant, the nature of the complaint, date and time complaint received, action(s) taken, result of any investigations and any information given to the complainant including a dated response.

Parents will be able to access this record if they wish to, however all personal details relating to any complaint will be stored confidentially and will be only accessible by the parties involved. Ofsted will have access to this record at any time during visits to ensure actions have been met appropriately.

Contact details for the regulator:

Ofsted: Tel. 0300 1234 234


Parents will be informed if the nursery becomes aware that they are going to be inspected and after inspection will provide a copy of the report to parents and/or carers of children attending on a regular basis.

Please take note no child will ever be treated differently in the event of a concern being raised. We will continue to promote inclusive practice and work with the best interests of parents and children. We would rather provide quality happy childcare to all of our families than have a family with a concern.

Here at ActiveKids we promote an inclusive setting that takes great care to treat each individual as a person in their own right, with equal rights and responsibilities, whether they are an adult or a child. The nursery is committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs.

Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief is not tolerated here at ActiveKids.

All staff/ Volunteers/ Students and parents whilst in the setting have a responsibility to ensure their own practice reflects the policies and procedures of ActiveKids and as a commitment to implementing our Equal opportunities policy it will form part of each employee’s job description and induction.

Should anyone believe that this policy is not being upheld, it is their duty to report the matter to the attention of the nursery manager or person in charge at the earliest opportunity. Appropriate steps via disciplinary action will be invoked under the nursery’s disciplinary policy will then be taken to investigate the matter and if such concerns are well-founded.

The manager and staff are committed to:

  • Recruiting, selecting, training and promoting individuals on the basis of occupational skills requirements. In this respect, the nursery will ensure that no job applicant or employee will receive less favourable treatment because of age, sex, gender reassignment, disability, marriage or civil partnership, race, religion or belief, sexual orientation and pregnancy or maternity which cannot be justified as being necessary for the safe and effective performance of their work or training
  • At interview no questions will be posed that could potentially discriminate. All candidates will be asked the same set of questions.
  • Providing a childcare place, wherever possible, for children who may have learning difficulties and/or disabilities or are deemed disadvantaged according to their individual circumstances. Ensuring the care provided is individual to each child’s need and inclusive in practice.
  • Practitioners will strive to promote equal access to services and projects by taking practical steps, (wherever possible and reasonable) such as producing materials in relevant languages and media for all children and their families, ensuring the resources are in immediate reach and other adaptations have been made. Seeking support from external agencies and the SEN practitioner will ensure all relevant details and practitioners are advised and fully supported.
  • Providing a secure environment in which all our children can flourish and all contributions are valued
  • Including and valuing the contribution of all families to our understanding of equality, inclusion and diversity. Building good relationships to understand various cultures.
  • Providing positive non-stereotypical information and following the British Values.
  • Continually improving our knowledge and understanding of issues of equality, inclusion and diversity – including attending training courses where possible.
  • Regularly reviewing, monitoring and evaluating the effectiveness of inclusive practices to ensure they promote and value diversity and difference and that the policy is effective and practices are non-discriminatory
  • Making inclusion a thread, which runs through the entirety of the nursery, for example, by encouraging positive role models through the use of toys, imaginary play and activities, promoting non-stereotypical images and language and challenging all discriminatory behaviour 

Early learning framework

Here at ActiveKids we follow the Early Years Foundation Stage and encourage and develop British Values. This means we offer a variety of activities within the nursery, as part of this we encourage children to develop positive attitudes to people who are different from them. It encourages children to empathise with others and to begin to develop the skills of critical thinking.

We support this by:

  • Making children feel valued and good about themselves, whilst teaching them right from wrong and allowing them to develop their place in the world.
  • Ensuring that all children have equal access to early learning and play opportunities
  • Reflecting the widest possible range of communities in the choice of resources, activities and images provided throughout the setting.
  • Avoiding stereotypical or derogatory images in the selection of materials.
  • Acknowledging and celebrating a wide range of religions, beliefs and festivals. Including working in partnership with parents to ensure we are supporting in their daily lives and beliefs.
  • Creating an environment of mutual respect and empathy
  • Helping children to understand that discriminatory behaviour and remarks are unacceptable via activities and play
  • Ensuring that all early learning opportunities offered are inclusive of children with learning difficulties and/or disabilities and children from disadvantaged backgrounds
  • Ensuring that children whose first language is not English have full access to the early learning opportunities and are supported in their learning. This includes working with external agencies and practitioners to guide and facilitate learning.
  • We work in partnership with parents to ensure that the medical, cultural and dietary needs of children are met




As a nursery we will provide up to date training and inform staff of any policy changes. It is the policy of ActiveKids not to discriminate in the treatment of individuals. All staff are expected to co-operate with the implementation, monitoring and improvement of this and other policies. All staff are expected to challenge language, actions, behaviours and attitudes which are oppressive or discriminatory on the grounds as specified in this policy and recognise and celebrate other cultures and traditions. If staff do not feel confident to do this then they need to speak to a senior member of the team immediately so this is able to be addressed. All staff are expected to participate in equality and inclusion training.

Anyone in breach of this policy will follow the disciplinary route for further investigation.

At ActiveKids, we have a robust and rigorous safeguarding procedure and protecting children in our care is paramount. The safeguarding officers and all members of staff are responsible to adhere and follow these policies. Our safeguarding policies are in line with local and national policies and are updated to reflect this.

What is FGM?

FGM is sometimes referred to as Female Circumcision or Female Genital Cutting, is defined by the World Health Organisation (WHO) as the range of procedures which involve ‘the partial or complete removal of the external female genitalia or other injury to the female genital organs whether for cultural or any other non-therapeutic reason’.

Female genital mutilation has no known health benefits. On the contrary, it is known to be harmful to girls and women in many ways. First and foremost, it is painful and traumatic. The removal of or damage to healthy, normal genital tissue interferes with the natural functioning of the body and can cause several immediate and long-term health consequences. Female genital mutilation is nearly always carried out on minors and is therefore a violation of the rights of the child.

FGM is catergorised into four types:

  • Type 1 — Partial or total removal of the clitoris and/or the prepuce (clitoridectomy). When it is important to distinguish between the major variations of Type I mutilation, the following subdivisions are proposed:
    • Type 1a, removal of the clitoral hood or prepuce only;
    • Type 1b, removal of the clitoris with the prepuce.
  • Type 2 — Partial or total removal of the clitoris and the labia minora, with or without excision of the labia majora (excision). When it is important to distinguish between the major variations that have been documented, the following subdivisions are proposed:
    • Type 2a, removal of the labia minora only;
    • Type 2b, partial or total removal of the clitoris and the labia minora;
    • Type 2c, partial or total removal of the clitoris, the labia minora and the labia majora.
  • Type 3 — Narrowing of the vaginal orifice with creation of a covering seal by cutting and appositioning the labia minora and/or the labia majora, with or without excision of the clitoris (infibulation). When it is important to distinguish between variations in infibulations, the following subdivisions are proposed:
    • Type 3a, removal and apposition of the labia minora;
    • Type 3b, removal and apposition of the labia majora.
  • Type 4 — All other harmful procedures to the female genitalia for non-medical purposes, for example: pricking, piercing, incising, scraping and cauterization

Why FGM is carried out

FGM is carried out for various cultural, religious and social reasons within families and communities in the mistaken belief that it will benefit the girl in some way (for example, as a preparation for marriage or to preserve her virginity).

However, there are no acceptable reasons that justify FGM. It’s a harmful practice that isn’t required by any religion and there are no religious texts that say it should be done. FGM usually happens to girls whose mothers, grandmothers or extended female family members have had FGM themselves or if their father comes from a community where it’s carried out. 

Risk factors of FGM and what to look out for:

·       Being between the ages of 5-8, though FGM has been reported amongst babies and may also affect older children

·       If someone’s mother, sister or member of the extended family has been subjected to FGM

·       If someone’s family are less well integrated into the local community or in the context of poverty or disadvantage

·       Coming from a community that is known to practice FGM, which tends to occur in areas with large populations of FGM practicing communities. FGM is prevalent in Africa, the Middle East and Asia

Indicators that a child is at imminent risk:

·        Talking about a ‘special procedure/ceremony’ that is going to take place or a special occasion where she will ‘become a woman’

·        Families from communities that practice FGM may take their daughters aboard (often to their family’s birth country) to have the procedure done

·        A child is most likely to be at imminent risk where this occurs at the beginning of the long summer holiday. Professionals may become aware of this where parents are arranging for vaccinations and planning absence from school

·        The arrival of an older female relative visiting from the country of origin who may perform FGM on children in the family.

Where FGM is carried out

Girls are sometimes taken abroad for FGM, but they may not be aware that this is the reason for their travel. Girls are more at risk of FGM being carried out during the summer holidays, as this allows more time for them to “heal” before they return to school.

Communities that perform FGM are found in many parts of Africa, the Middle East and Asia. Girls who were born in the UK or are resident here but whose families originate from an FGM practising community are at greater risk of FGM happening to them.

Communities at particular risk of FGM in the UK originate from:

  • Egypt
  • Eritrea
  • Ethiopia
  • Gambia
  • Guinea
  • Indonesia
  • Ivory Coast
  • Kenya
  • Liberia
  • Malaysia
  • Mali
  • Nigeria
  • Sierra Leone
  • Somalia
  • Sudan
  • Yemen

Indicators that a girl or women has been subject to FGM:

·        A girl may have prolonged or repeated absence from school

·        A girl may have noticeable behaviour change on return (e.g. withdrawal or depression)

·         A girl may have long periods away from classes (e.g. may be being absent for a long time during her period) or other normal activities (e.g. trying to get out of physical education/ sporting activities)

·        A girl or woman may have difficulty walking, sitting or standing (e.g. in school a girl may find it difficult to sit still in class and look uncomfortable, unable to cross their legs when sitting on the floor)

·        A girl or woman may spend longer than normal in the bathroom or toilet due to difficulties urinating.

·        Bleeding, discharge, urinary infections, clutching their body

·        May complain of pain between their legs

·        A girl or woman may be particularly reluctant to undergo normal medical examinations.

·        A girl or woman may ask for help, but may not be explicit about the problem due to embarrassment or fear

·        Mentioning something somebody did to them that they are not allowed to talk about 

The law and FGM

FGM is illegal in the UK.

It is an offence to:

  • perform FGM (including taking a child abroad for FGM)
  • help a girl perform FGM on herself in or outside the UK
  • help anyone perform FGM in the UK
  • help anyone perform FGM outside the UK on a UK national or resident
  • fail to protect a girl for whom you are responsible from FGM

Anyone who performs FGM can face up to 14 years in prison. Anyone found guilty of failing to protect a girl from FGM can face up to seven years in prison.

Staff responsibilities:

Serious Crime Act 2015 Section 74 requires all regulated professionals to report know cases of FGM in girls under 18 years to the police force where the child lives.

As with all safeguarding concerns, if you feel a child may be at risk to FGM, you must follow the below procedures:

  • If a member of staff has concerns over a child, firstly they need to report it to the safeguarding officer in the setting – Renata Ghassemi, who would then decide whether a referral was needed to the Front door Families team – 01273 290400.

If Renata is not here please speak to a senior member of the team who will act on her behalf.

  • You need to ensure you keep up to date with all policies and procedures, following the guidelines set out by management.
  • Keep up to date and be aware of any training offered on an external and internal basis.
  • Management will inform the staff of any changes and ensure training is provided either externally or by in house staff meetings and supervisions.


Here at ActiveKids the manager has overall responsibility for the fire drill and evacuation procedures. These are carried out and recorded for each group of children every three months or as and when a large change occurs, e.g. a large intake of children or a new member of staff joins the nursery. These drills will occur at different times of the day and on different days to ensure evacuations are possible under different circumstances and all children and staff participate in the rehearsals. We feel this helps to prepare in the event of a real emergency.

An accurate record of all staff and children present in the building must be kept at all times and children/staff must be marked in and out on arrival and departure. An accurate record of visitors must be kept in the visitor’s page located at the back of the red clipboard. These records must be taken out along with the register and emergency contacts list in the event of a fire.

Note: As we are unable to sound the full alarm, it we are practising a drill we will blow a whistle very loudly to ensure staff are aware and children get used to a loud noise. If staff hear this whistle being blown they are to follow the below procedures as if it was a real fire.

In the event of a fire alarm sounding:

  • A full evacuation will be carried out immediately
  • Manager/ Person in charge to check the nursery for instance where the fire has occurred and to ensure the safety of everyone in the building.

On discovering a fire:

  • Calmly raise the alarm by breaking the alarm glass
  • Immediately evacuate the building under guidance from the Manager or senior member of the staff team
  • Ensure registers and emergency information is taken out the building with you
  • Using the nearest accessible exit lead the children out, assemble at Dental Practice Car Park or the nearest safest assembly point (front of the nursery fence)
  • Close all doors and windows behind you wherever possible, internal doors where possible must be shut to avoid the fire spreading throughout the nursery – for this reason they must all be kept clear at all times. (This includes no coats, cardigans and Jackets to be hanging from the doors)
  • Do not stop to collect personal belongings on evacuating the building
  • As soon as you are at the evacuation point room managers to carry out a full register check of all children
  • Do not attempt to go back in and fight the fire
  • Do not attempt to go back in if any children or adults are not accounted for.
  • Managers to complete a full check of all staff, children and visitors. And inform parents if it is not safe to go back inside. 

Evacuation Points;

Main Room

  • Door to garden, through garden gate, round the side of the Doctors surgery, through the alleyway and meet at the front of the nursery against the wall.
  • Double Doors (used as an entrance to the main room), through the foyer double doors, front of the nursery wait against the wall.

Art Room

  • Through the door to the garden, through the gate, round the side of the doctors surgery, through the alleyway and meet at the front of the nursery against the wall.
  • Through the main room, Double Doors (used as an entrance to the main room), through the foyer double doors, meet at the front of the nursery wait against the wall.

Library Room

  •  Down to the side door past the toilets, through the foyer double doors, meet at the front of the nursery, wait against the wall.
  • Back door leading to ‘Forest’ Garden, through the Baby Room to the double door, through gate, across at the front of the nursery and wait against the wall.

Baby Room

  • Through the double door, through gate, across to the front of the nursery and wait against the wall.

Kitchen/ Staff room

  • Through to the art room. Through the door to the garden, through the gate, round the side of the doctors surgery, through the alleyway and meet at the front of the nursery against the wall.
  • Or via the main room double doors (used as an entrance to the main room), through the foyer double doors, meet at the front of the nursery, wait against the wall.

If you are unable to evacuate safely:

  • Stay where you are safe
  • Keep the children calm and together
  • Wherever possible alert the manager of your location and identity of the children and other adults with you.

Staff are responsible for the following:

  • Registers: Room Managers
  • Checking all areas of the nursery for safety: Manager/ Person in charge
  • List of all children’s contact details/ Emergency details: Manager/ Person in charge 

The manager/ team leader is to:

  • Pick up the children’s register, I Pad, mobile phone, keys, visitor book and fire bag (containing emergency contacts list, nappies, wipes and blankets)
  • Telephone emergency services: dial 999 and ask for the fire service
  • In the fire assembly point area – by the wall check the children against the register
  • Account for all adults – staff and visitors
  • Advise the fire services of anyone missing and possible locations and respond to any other questions they may have.

No smoking policy

  • The nursery operates a strict no smoking policy. This means staff and parents are not permitted to smoke within the premises.

Here at ActiveKids we try to promote the well-being of all children and staff. Included in this is infection control. This policy aims to reduce the risk of infection within the setting.

Viruses and infections can be easily passed from person to person by breathing in air containing the virus which is produced when an infected person talks, coughs or sneezes. It can also spread through hand/face contact after touching a person or surface contaminated with viruses.

The best way to prevent a virus or infection from moving around the nursery environment is to maintain high hygiene standards in the nursery. To do this we will follow the guidance below:

  • Ensure tissues are easily accessible throughout the nursery.
  • Encourage all children to use tissues when coughing and sneezing
  • Ensure all tissues are disposed of in a hygienic way and all children and staff wash their hands once the tissue is disposed of
  • Encourage all children to do the above by actively involving the children in good hygiene procedures
  • Staff will all wear the appropriate Personal Protective Equipment (PPE) when changing nappies, toileting children and dealing with any other bodily fluids. Staff are requested to dispose of these in the appropriate manner and wash hands immediately
  • All potties and changing mats are cleaned and sterilised before and after each use
  • Toilets are cleaned daily
  • Staff are to remind children to wash their hands before eating, after visiting the toilet, playing outside or being in contact with any animal and explain the reasons for this
  • All toys, equipment and resources will be cleaned on a regular basis by following a comprehensive cleaning rota and using antibacterial cleanser or through washing in the washing machine
  • All equipment used by babies and toddlers will be washed or cleaned as and when they need it – this includes when the children have placed it in their mouth
  • Dummies will be stored in individual hygienic dummy boxes labelled with the child’s name to prevent cross-contamination with other children
  • If a dummy or bottle falls on the floor or is picked up by another child, this is cleaned immediately and sterilised where necessary
  • Individual bedding will be used by children and labelled. This will be washed at least once a week and not used for any other child
  • When children are ill we will follow the sickness and illness policy to prevent the spread of any infection in the nursery. Staff are also requested to stay at home if they are contagious
  • The nursery manager retains the right of refusal of all children, parents, staff and visitors who are deemed contagious and may impact on the welfare of the rest of the nursery
  • Parents will be made aware of the need for these procedures in order for them to follow these guidelines whilst in the nursery
  • Periodically each room in the nursery will be deep cleaned including carpets and soft furnishings to ensure the spread of infection is limited. This will be implemented earlier if the need arises
  • The nursery will ensure stocks of tissues, hand washing equipment, cleaning materials and sterilising fluid are maintained at all times and increased during the winter months or when flu and cold germs are circulating.

Children thrive from a base of loving and secure relationships. This is normally provided by a child’s parents but it can also be provided by a key person. A key person is a named member of staff with responsibilities for a small group of children who helps those children in the group feel safe and cared for. The role is an important one and an approach set out in the EYFS which is working successfully in settings and in Reception classes

Here at ActiveKids we understand that children need adults to depend upon for reassurance and comfort and this in turn allows them to become independent. In order to support this we assign a key person to each child who joins our setting so they always have a trusted, familiar person available to them. It’s a special role that involves responsibility for working with a small number of children, giving them reassurance to feel safe and cared for.

The key person role includes building close bonds with parents as we recognise that parents are their children’s most important educators and work with us to encourage continued learning at home.

Our key persons help our babies and children become familiar with their surroundings and to feel confident and safe within them. The aim is for them to build a genuine bond with the children and offer a settled, close relationship. We understand that when children feel happy, safe and secure in this way, they are confident to explore and try out new things.

Our key persons seek to build positive relationships and regularly talk to parents ensuring each child is being cared for appropriately in a home from home environment, making sure to marry routines at home and in nursery. They also keep careful records of each child’s development and progress and share these with their children and parents as part of every child’s individual learning and development progression.

Key people can change from time to time as a staff member leaves or a child gets older, but we do try to keep these changes at a minimum in order to allow the child to have a secure base to explore.

As a parent you are more than welcome to say if you feel you are not getting the most from your key carer and we are always happy to work with you to ensure both you and your child receive the best support whilst they are here at ActiveKids.

From July 2015 all providers must have ‘due regard to the need to prevent people from being drawn into terrorism’

Counter Terrorism and Security Act 2015

Here at ActiveKids we aim to support children to feel safe and secure within the environment, we recognise the requirement from the Department For Education to ensure children are protected from radicalisation. Within this we are committed to teaching children here at ActiveKids ‘British Values’, these values are defined as: teaching democracy, the rule of law, Individual liberty and personal responsibility, mutual respect and tolerance of those of different culture, faiths and beliefs.

We do this by:


  • Encouraging the children to have self confidence and awareness via promoting their Personal, Social and Emotional development.
  • Carrying out a wide variety of activities including: Group time, where we encourage the children to take part in discussions, taking turn to share views and have their say. Exploring feelings via role play, art activities, stories alongside group and individual activities.
  • We support the children to make their own choices and decisions, encouraging independence along the way.
  • We have golden rules within the setting, these support the children to understand boundaries and be involved in the day to day of nursery life. Supporting the children to understand right from wrong.
  • We encourage and praise the children supporting them to feel confident and proud of what they can achieve.
  • We celebrate and value diversity. Teaching children about the wider world around them, sharing experiences and knowledge of those around us. Celebrating traditional events that both staff and children take part in, alongside learning new ones too.
  • We take the children on trips out to our local environments to explore wider environments.
  • We celebrate our families by having family week, making things for loved ones and sharing special events.

By teaching children these values via everyday experiences and play, we aim to support the children at ActiveKids to become confident individuals, who can make choices and be heard by their peers and adults.

Here at ActiveKids we actively safeguard the welfare of all our children. This not only includes the points raised in our Safeguarding Policy, but includes protecting children whom may be at risk of radicalisation, whether these come from within their family or outside influences. To do this we actively get to know the parents and children via a key person system and events such as parent’s evenings, settling in sessions, Summer and Christmas fair.

What to do if you have a concern:

All staff members need to get to know the children so they are aware of any challenges or changes to behaviour.

It is important to listen to children and never dismiss what they have said. Whilst it is not our duty to question them, we can gently talk to them asking open ended questions where needed. Please ensure if a child discloses anything to you, you follow the procedures set out in the Safeguarding Policy.

Behaviours that may raise concern:

  • Changes in family behaviour
  • Changes in children’s behaviour e.g. aggression towards others
  • Comments made by a child which may cause concern e.g. commenting on what their parents have said about ‘fighting for the cause’ etc.
  • Comments made by family members e.g. about certain faiths, beliefs, cultures
  • Any other signs that family members may be showing extremist tendencies.

If a staff member has any concerns regarding the safety and welfare of a child they must report concerns immediately to the management team. The safeguarding officer is: Renata Ghassemi – Nursery Manager.

Staff training:

We will support our staff to feel confident to recognise signs of people at risk of being recruited by terrorist or extremist groups through accessing advice via the LSCB. All staff are encouraged to access the Channel awareness course: Channel Awareness Course

Management will consider all concerns, making formal judgements to ensure the safety of a child.

Concerns will be reported to:


Child concerns:

Front door families:

01273 290400 

Child or family:

Nahida Shaikh. Prevent coordinator 01273 290584 07717303292

Safeguarding Children

Children have the right to be treated with respect and to be safe from any abuse in whatever form.

ActiveKids is committed to providing an environment which ensures all children are safe from harm and neglect and will respond to any such suspicion following the policies and procedures set out below.

Our aim is to ensure all children who come here receive the highest level of care, provision and education and we work together with external agencies and parents to ensure the safety of all children and provide a safe environment for all.

Safeguarding and promoting the welfare of children, for the sake of this policy is defined as:

  • Protecting children from maltreatment
  • Preventing the impairment of children’s health or development
  • Ensuring that children are growing up in circumstances consistent with the provision of safe and effective care
  • Taking action to enable all children to have the best outcomes.

(Definition taken from the HM Government document ‘Working together to safeguard children 2013’).

At ActiveKids we are aware we must support the children within our care, protecting them from maltreatment and we have robust procedures in place to prevent the impairment of children’s health and development.

Safeguarding is a much wider subject than the elements covered within this single policy; therefore this document is being used in conjunction with the other nursery policies and procedures, such as but not limited to; the Prevent Duty policy, FGM policy and Whistleblowing.

Aims of the setting:

  • To ensure appropriate measures are in place to safeguard and promote the welfare of children, responding to immediate concerns via the appropriate and relevant authorities
  • To provide staff with appropriate safeguarding courses. Supported by regular refresher courses in house
  • Create an environment to encourage children to develop a positive self-image;
  • Encourage children to develop a sense of independence and autonomy in a way that is appropriate to their age and stage of development;
  • Provide safe and secure environment for all children;
  • Staff will always listen to children and follow the training provided to ensure children feel safe to talk.
  • Support children in building a sense of independence and an awareness of who they can talk to including their family and peers.

Our nursery has a clear commitment to protecting children and promoting welfare.  Should anyone believe that this policy is not being upheld, it is their duty to report the matter to the attention of the nursery manager person at the earliest opportunity. (Please refer to the Whistleblowing Policy for further information)


Practitioners have a duty to protect and promote the welfare of children. Due to the many hours of care we are providing, staff will often be the first people to sense that there is a problem. You may well be the first person in whom a child confides in about abuse. Our prime responsibility is the welfare and well-being of all children in our care.  As such we believe we have a duty to the children, parents and staff to act quickly and responsibly in any instance that may come to our attention. If you have any concerns about a child please ensure you write them down and report them to a senior member of staff at the earliest opportunity. Immediate concerns should be instantly reported to the safeguarding officer within the setting.

It is important to note the nursery does not investigate individual child protection cases or referrals, therefore all nursery staff need to follow the procedures set out reporting their concerns on the record of concern form and handing it to the lead safeguarding officer named below, they need to ensure that all allegations or suspicions of abuse or significant harm are reported to the relevant organisation e.g. Front Door Families. All allegations or suspicions will be shared without delay and within agreed protocols. All staff where needed will work as part of a multi-agency team in the best interests of the child.

In house Lead officer: Renata Ghassemi  

Buddy officers are: Sian Abbott, Nicola Dunk and Kate Holdaway

The nursery’s responsibilities are to:

  • Ensure that children are never placed at risk while in the charge of nursery staff
  • Ensure that confidentiality is maintained at all times
  • Ensure that all staff are trained to understand the safeguarding policy and procedure, are alert to identify possible signs of abuse, understand what is meant by child protection and are aware of the different ways in which children can be harmed including by other children i.e. bullying, discriminatory behaviour
  • Ensure that all staff are familiar and updated regularly with child protection issues and procedures
  • Ensure parents are fully aware of child protection policies and procedures when they register with the nursery and are kept informed of all updates when they occur
  • Keep the child at the centre of all we do
  • Regularly review and update this policy with staff and parents where appropriate.
  • Provide adequate staffing to meet the needs of the children
  • Ensure all staff that work with children are subject to an enhanced DBS application
  • Volunteers will never work unsupervised
  • Staff will record any suspicious marks on a child and seek advice to a suitable next step.
  • We have enhanced security on entrance and exits that includes fully qualified staff opening the doors, CCTV in the building. Alongside this no unauthorised person will have unsupervised access to a child.
  • It is important to always believe a child who discloses, it is not our job to judge or guess, there are external agencies that will support with these decisions and we will follow their advice in the best interests of the child/ren.

Types of abuse

The signs and indicators listed below may not necessarily indicate that a child has been abused, but will help us to recognise that something may be wrong, especially if a child shows a number of these symptoms or any of them to a marked degree.

Physical abuse

Action needs to be taken if staff have reason to believe that there has been a physical injury to a child, including deliberate poisoning; where there is definite knowledge, or reasonable suspicion that the injury was inflicted or knowingly not prevented. These symptoms may include bruising or injuries in an area that is not usual for a child, e.g. fleshy parts of the arms and legs, back, wrists, ankles and face. FGM is also a sign of physical abuse – please see the FGM policy for further details.

Many children will have cuts and grazes from normal childhood injuries – these should also be logged on an existing injury form and discussed with the nursery manager. To ensure there is no pattern to the injuries sustained.

Children and babies may be abused physically through shaking or throwing. Other injuries may include burns or scalds. These are not usual childhood injuries and should always be logged and discussed with the nursery manager


  • All signs of marks/injuries to a child, when they come into nursery or occur during time at the nursery, will be recorded on an existing injury form/ accident form as soon as noticed by a staff member; these forms must be signed by the parent. Staff must ensure they get an explanation for any existing injury.
  • Any suspicious marks, that are unexplained or do not match a parents reason will be discussed with the relevant agency to ensure the child in our care is protected and their guidance will be followed
  • Incidents of a serious nature will then be referred to Front Door Families for further steps to be taken. Incidents will be discussed with the parent at the earliest opportunity. However this may vary depending on the advice of a relevant agency.

Fabricated illness

This is a type of physical abuse, where a child is presented with an illness that is fabricated by the adult carer. The carer may seek out unnecessary medical treatment or investigation. The signs may include a carer exaggerating a real illness or symptoms, complete fabrication of symptoms or inducing physical illness e.g. through poisoning, starvation, inappropriate diet. This may also be presented through false allegations of abuse or encouraging the child to appear disabled or ill to obtain unnecessary treatment or specialist support.

Sexual abuse

Action needs be taken under this heading if the staff member has witnessed occasion(s) where a child indicated sexual activity through words, play, drawing, had an excessive pre-occupation with sexual matters, or had an inappropriate knowledge of adult sexual behaviour or language. This may include acting out sexual activity on dolls/toys or in the role play area with their peers, drawing pictures that are inappropriate for a child, talking about sexual activities or using sexual language or words. The child may become worried when their clothes are removed, e.g. for nappy changes.

The physical symptoms may include genital trauma, discharge, and bruises between the legs or signs of a sexually transmitted disease (STD). Emotional symptoms could include a distinct change in a child’s behaviour. They may be withdrawn or overly extroverted and outgoing. They may withdraw away from a particular adult and become distressed if they reach out for them, but they may also be particularly clingy to a potential abuser so all symptoms and signs should be looked at together and assessed as a whole.

If a child starts to talk openly to an adult about abuse they may be experiencing; the procedure stated later in this document under ‘recording abuse suspicions’ will be followed.


  • The adult should reassure the child and listen without interrupting if the child wishes to talk
  • Never make promises to the child
  • The observed instances will be detailed in a confidential report
  • The observed instances will be reported to the safeguarding officer
  • The matter will be referred to Front Door Families for further guidance and support.

Emotional abuse

Action should be taken under this heading if the staff member has reason to believe that there is a severe, adverse effect on the behaviour and emotional development of a child, caused by persistent or severe ill treatment or rejection.

This may include extremes of discipline where a child is shouted at or put down on a consistent basis, lack of emotional attachment by a parent, or it may include parents or carers placing inappropriate age or developmental expectations upon them. Emotional abuse may also be imposed through the child witnessing domestic abuse and alcohol and drug misuse by adults caring for them.

The child is likely to show extremes of emotion with this type of abuse. This may include shying away from an adult who is abusing them, becoming withdrawn, aggressive or clingy in order to receive their love and attention. This type of abuse is harder to identify as the child is not likely to show any physical signs.


  • The concern should be discussed with the safeguarding officer
  • The concern may be discussed with the parent in a sensitive manner, however if it is felt this could cause further abuse Front Door Families will be contacted first.
  • Such discussions will be recorded and the parent will have access to such records as requested


Action should be taken under this heading if the staff member has reason to believe that there has been persistent or severe neglect of a child (for example, by exposure to any kind of danger, including cold and starvation and failure to seek medical treatment when required on behalf of the child), which results in serious impairment of the child’s health or development, including failure to thrive.

Signs may include a child persistently arriving at nursery unwashed or unkempt, wearing clothes that are too small (especially shoes that may restrict the child’s growth or hurt them), arriving at nursery in the same nappy they went home in or a child having an illness that is not being addressed by the parent. A child may also be persistently hungry if a parent is withholding food or not providing enough for a child’s needs.

Neglect may also be shown through emotional signs, e.g. a child may not be receiving the attention they need at home and may crave love and support at nursery. They may be clingy and emotional. In addition, neglect may occur through pregnancy as a result of maternal substance abuse.


  • The concern should be discussed with the safeguarding officer
  • The concern may be discussed with the parent in a sensitive manner, however if it is felt this could cause further abuse Front Door Families will be contacted first.

Indicators of child abuse

  • Failure to thrive and meet developmental milestones
  • Fearful or withdrawn tendencies
  • Aggressive behaviour
  • Unexplained injuries to a child or conflicting reports from parents or staff
  • Repeated injuries
  • Unaddressed illnesses or injuries.

Recording suspicions of abuse and disclosures

If staff have any concerns they are to write it down on a record of concern form located in the safeguarding file and give it to the lead practitioner on duty that day, whom will ensure this is picked up on and acted upon, they may come to talk to you if more detail is needed.

However if it is of a higher concern, staff should make an objective record (supported by the Designated Safeguarding Lead of any observation or disclosure and include:

  • Child’s name
  • Child’s address
  • Age of the child and date of birth
  • Date and time of the observation or the disclosure
  • Exact words spoken by the child
  • Exact position and type of injuries or marks seen
  • Exact observation of an incident including any other witnesses
  • Name of the person to whom the concern was reported, with date and time; and the names of any other person present at the time.
  • Any discussion held with the parent(s) (where deemed appropriate).

These records will be signed by the person reporting this and the manager, dated and kept in a separate confidential file.

If a child starts to talk to an adult about potential abuse it is important not to promise the child complete confidentiality. This promise cannot be kept. It is vital that the child is allowed to talk openly and disclosure is not forced or words put into the child’s mouth. As soon as possible after the disclosure it is vital details are logged down accurately.

It may be thought necessary that through discussion with all concerned the matter needs to be raised with the Front Door Families team. Staff involved may be asked to supply details of any information/concerns they have with regard to a child. The nursery expects all members of staff to co-operate with the Front door families team and any other agencies in any way necessary to ensure the safety of the children.

Staff must not make any comments either publicly or in private about a parent’s or staff’s supposed or actual behaviour. 

Staffing and volunteering

It is the policy of the nursery to provide a secure and safe environment for all children. The nursery will therefore not allow an adult to be left alone with a child who has not received their enhanced Disclosure and Barring Service (DBS) clearance. We follow a robust recruitment procedure and will ask for 2 references alongside the DBS to ensure safety. Staff will also be asked at every supervision to sign a disclosure form surrounding safeguarding procedures.

We will all follow any statutory guidelines for safeguarding.

All staff will receive initial basic child protection training during their induction period, they will also be asked to read safeguarding procedures within the setting.

We have a named person within the nursery that takes lead responsibility for safeguarding and co-ordinates child protection and welfare issues, this is Renata Ghassemi. She undertake specific training and receive regular updates to developments within this field. The senior members within the team will also attend regular training that will be cascaded to the nursery via staff meetings.

Mobile Telephone and Camera use within the nursery (for more detailed information please see: Mobile phone and social networking policy)

We ensure that any photographs or recordings taken of the children in our nursery are only done with prior written permission from each child’s parent. This is gained when each child is registered and is updated on an annual basis to ensure that this permission still stands. Photographs in the nursery may be used for a variety of reasons including: Newsletter, Website, Facebook, displays around the nursery, and learning journals amongst others.

Parents are not permitted to use any recording device or camera (including those on mobile phones) on the nursery premises without the prior consent of the manager. During special events, e.g. Christmas or leaving parties, staff may produce group photographs to distribute to parents on request. In this case individual permission will be asked for each child before this event. This will ensure all photographs taken are in line with parental choice.

Staff are not permitted to take photographs or recordings of a child on their own cameras, mobiles or other devices and only use those provided by the nursery. The nursery manager will monitor all photographs and recordings to ensure that the parent’s wishes are adhered to. Staff must leave their mobile phones in the box located in the office and are not permitted to have these with them whilst working alongside the children.

In house Lead officer: Renata Ghassemi  

Buddy officers are: Sian Abbott, Nicola Dunk and Kate Holdaway 

Responsibility of lead safeguarding officer:

  • To liaise appropriately with relevant professionals such as social workers, health visitor, Police, LADO and other settings
  • Ensure that rigorous records are kept about safeguarding concerns, including low level concerns, and that all concerns are followed up.
  • To ensure that the correct records are kept, that verbal referrals are put into writing as soon as possible and that all records are secure and conform to the Data Protection Act.
  • To encourage preventative work and early intervention for children and families
  • To decide when to make a referral and to who
  • To annually recheck the suitability of all adults working or volunteering with children, including anything in their private life or medical background that may affect their suitability to care for the children. This would include disqualification by association, please see the guidance for this.
  • To abide by Ofsted requirements in respect of references and suitability checks for staff and volunteers, to ensure that no disqualified person or unfit person works at the nursery or has access to the children
  • To ensure we receive at least two written or verbal references
  • All students will have enhanced DBS checks conducted on them before their placement starts
  • Volunteers, including students, will not work unsupervised
  • We abide by the Safeguarding Vulnerable Groups Act (2006) requirements in respect of any person who is dismissed from our employment, or resigns in circumstances that would otherwise have led to dismissal for reasons of child protection concern
  • We have procedures for recording the details of visitors to the nursery and take security steps to ensure that we have control over who comes into the nursery, so that no unauthorised person has unsupervised access to the children
  • All contractors/external workers will be enhanced DBS checked and the manager will request this before allowing them access to the nursery (whenever possible). However if this is not possible (builders/engineers) they will stay under supervision while on the nursery premises. All visitors/contractors will still be accompanied whilst on the premises, especially when in the areas the children use
  • All staff have access to a whistleblowing policy which will enable them to share any concerns that may arise about their colleagues in an appropriate manner
  • All staff will receive regular supervision meetings where opportunities will be made available to discuss child protection training and any needs for further support
  • The deployment of staff within the nursery allows for constant supervision and support.
  • To ensure the implementation of the Prevent Duty

Informing parents

Parents are informed under the guidance of Front Door Families; as a nursery this will be our first port of call to report our concerns.

When requesting an Early Help Strengthening Family Assessment, parental consent is required, we ask this of you upon application.

Child Protection or safeguarding of children and vulnerable adults would be an immediate Front Door Families (previously MASH) referral. In this case we are required to notify parents that we are making a referral unless this would put the child at risk of significant harm


All suspicions, enquiries and external investigations are kept confidential and shared only with those who need to know.  Any information is shared under the guidance of the Front door Families. We will liaise with other agencies as requested/ needed to ensure the safety of the child.

Support to families

The nursery takes every step in its power to build up trusting and supportive relations among families, staff and volunteers within the nursery

The nursery continues to welcome the child and the family whilst enquiries are being made in relation to abuse in the home situation. Parents and families will be treated with respect in a non-judgmental manner whilst any external investigations are carried out in the best interests of the child. We are not here to judge parents but to ensure children within our care are kept safe. We are legally bound to report any concerns we have to ensure the safety of a child.

Confidential records kept on a child are shared with the child’s parents or those who have parental responsibility for the child, if requested and only if appropriate under the guidance of the Front Door Families team with the provision that the care and safety of the child is paramount.

We will do all in our power to support and work with the child’s family.

Employees or volunteers of the nursery

If an allegation is made against a member of staff or volunteer, we will follow the allegation against a member of staff procedures. See end of this policy.

The legal framework for this policy is based on:

Safeguarding Vulnerable Groups Act (2006) and Working together to safeguard children (2013) 

Contact telephone numbers

Ofsted: 0300 123 1231

Front Door Families: 01273 29 04 00

outside of office hours (9am to 5pm Monday to Thursday and 9am to 4.30pm on Fridays) call the Emergency Duty Service on 01273 335905.

Local Authority social services: 01273 29 59 20

Designated Doctor Safeguarding children: 01273 265 788

Local Authority Designated Officer/LADO: Darrel Clews 01273 29 56 43 


All our staff are fully qualified and trained in every aspect of the EYFS.


We draw from a variety of educational teaching styles including The Montessori Approach, The Waldorf Approach and The Reggio Emilia Approach.


Our staff’s priority is to provide a friendly atmosphere for both children and parents.

Play Areas

We ensure that play areas are setup each day to reinforce different areas of the EYFS and promote your child’s development.


When planning our ratios we always ensure that experienced staff members accompany junior ones.


If Children under the age of 6 years are gently encouraged to learn through interesting games, they pick up skills that will help them maintain an edge through their lives.

Ofsted Graded GOOD